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FEI Inc. is Hiring a Customer Service Representative Near Billings, MT
Overview
FEI is a dynamic organization that has lines of business in Distribution, Manufacturing, and Service, which all primarily serve the agriculture and energy industries.
This position acts as the direct point of contact for our customers. The customer service representative is responsible for providing effective customer service for all internal and external customers through in-depth knowledge of company products, services, and programs; as well as effective communication with colleagues and stakeholders. This person will ideally specialize in one or both of our key product divisions –Energy/Propane parts and equipment; and Fertilizer parts and equipment—with the drive to cross-train between the two.
Reports to
Customer Service Manager
Essential Functions:
- Field Inquiries from current and potential customers – over the phone, via email, and/or in-person.
- Ask questions to further understand the needs of the customer and determine the correct product to best fit the customer’s needs.
- Provide responsive and accurate follow-up to customers regarding initial quotes, order status, and product knowledge requests.
- Partner with the sales team to meet and exceed customers’ service expectations.
- Provide timely feedback to the company regarding service failures or customer concerns.
- Provide technical product support and troubleshooting.
- Process customer orders/changes/returns according to established department policies and procedures.
- Gain proficiency in our product portfolio with understanding of product features, functionality, and general service-related issues.
- Learn part numbers and descriptions to provide support to customers.
- Attend assigned vendor and product training.
- Act professionally throughout all interactions – both internal and external.
- Accurately process sales orders for customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-46k (estimate)
05/01/2024
06/30/2024
feiconsulting.com
WINDCREST, TX
<25
1992
STEPHEN J FANTASIA
<$5M
IT Outsourcing & Consulting
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About FEI Inc.
Fleming Engineering, Inc. (FEI), located in Greensboro, N C, provides land surveying, site development engineering, and site construction consulting services in North Carolina, South Carolina, Virginia, Kentucky, and Maryland. Since 1992, FEI has been providing services to clients in both the public and private sectors, including government municipalities, commercial entities, and educational institutions. FEI has an extremely well qualified staff with significant experience providing planning and project feasibility, infrastructure design, permitting and regulatory approval, land surveying, u ...
nmanned aerial systems, hydrographic surveys, and construction services . Our firm holds high regard for investing in the latest applications and equipment to provide rapid, accurate and efficient service to our clients. FEI offers a broad range of engineering, analysis, surveying and modeling services, and we serve as on-call civil engineers for numerous municipalities and agencies throughout the Carolinas. We also partner with local firms to provide environmental, geotechnical and transportation engineering services. Our firm is committed to using qualified HUB business partners when possible. FEI Professionals provide clients with expertise in project planning and design to make our clients projects SUCCESSFUL. With a focus on building lasting RELATIONSHIPS, FEI makes RESPONSIVENESS a priority. No two projects are identical, and FEI uses technology, experience, and ADAPTABILITY to find the right solution for every challenge.
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The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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